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COVID-19 & HYGIENE PROTOCOLS

Our commitment to you:

  • Consistent testing of our onsite staff and team, including daily temperature checks

  • Breaks between ticket times to do thorough cleaning of space, surfaces and equipment based on CDC guidelines

  • Using Cleanbox products, specifically its CX Series to disinfect all HoloLens 2 headsets in-between use. Cleanbox uses UV-C technology to eliminate viruses and bacteria with an efficacy of 99.999+% in a 60 second cycle.

Getting to the Unreal Garden

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We are located at the Mint San Francisco, CA 94103. Entrance will be through the side of the main building, next to the Mint Plaza.

All BART and Muni trains stop at Powell, which is only steps from our entrance. 

There are a number of paid public parking lots conveniently located within walking distance to our venue. 

  • Fifth and Mission Garage, 833 Mission St, San Francisco, CA 94103

  • Impark, 878 Howard St, San Francisco, CA 94103

  • 6x6 Garage, 945 Market St, San Francisco, CA 94103

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Can I come early and wait at the venue before my experience?

Tickets are sold per day. Entry into the event is on a first-come, first-served basis. Wait times may occur. 

We appreciate your understanding and support on this.

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Do's & Don'ts

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  • NO coat check (please plan accordingly!)

  • For your safety, bags are subject to search by venue security

  • NO food and drink can be brought into the venue

  • Please arrive NO earlier than 10 minutes before your scheduled ticket time

  • Bring your mask and be prepared to wear it

  • Please keep all valuables, large bags and other personal belongings at home

  • NO back packs, duffle bags, paints/aerosoles, weapons of any kind, bikes/helmets/skateboards/scooters, chairs, tripods, strollers

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Accesibility

The Unreal Garden venue is ADA compliant and our experience accessible.

  • Walkers, mobility scooters, and other mobility aids are allowed

  • Service animals are allowed. Must be a service animal, we do not recognize ESA (emotional support animals) as service animals.

Is there an age limit for the Unreal Garden?

We do not recommend the HoloLens 2 be used by guests under the age of 5

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Ticket Rules

All sales are final. 

Tickets are sold per day. Entry into the event is on a first-come, first-served basis. Wait times may occur. Refunds are not available due to wait times.

Please view VIP ticket add -on to eliminate long wait.

Tickets will be coming from the Eventbrite platform, so do check your spam if you have not received.

For questions or issues with ticketing, please email help@theunrealgarden.com  

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