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COVID-19 & HYGIENE PROTOCOLS

We will, for the time being, require all event attendees older than the age of 12 to show proof of full vaccination or negative Covid-19 test completed within that past 72 hours. Proof of vaccination or negative test must be presented upon arrival, along with a temperature test administered by our staff.

Proof can be in the form of physical card/test result, digital passport or digital image. Imagery will need to have personal identifiable information per guest and a visible date of vaccination/test.

Our commitment to you:

  • Consistent testing of our onsite staff and team, including daily temperature checks

  • Breaks between ticket times to do thorough cleaning of space, surfaces and equipment based on CDC guidelines

  • Using Cleanbox products, specifically its CX Series to disinfect all HoloLens 2 headsets in-between use. Cleanbox uses UV-C technology to eliminate viruses and bacteria with an efficacy of 99.999+% in a 60 second cycle.

Getting to the Unreal Garden

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We are conveniently located at 10 South Van Ness, in the middle of Van Ness and Market Street.

All BART and Muni trains stop at Civic Center, which is only steps from our entrance. 

There are a number of paid public parking lots conveniently located within walking distance to our venue. 

  • United SF Parking 77 Van Ness

  • Parking Garage 1446 Market Street

  • American West Parking Lot 15 Oak Street

  • 110 Franklin Street Lot

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Can I come early and wait at the venue before my experience?

Since we are a pop-up, we don't have much space for people to hang out at the venue, and ask that you arrive no earlier than 10 minutes before your scheduled ticket time. 

We appreciate your understanding and support on this.

Is there an age limit for the Unreal Garden?

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We do not recommend the HoloLens 2 be used by guests under the age of 5.

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Do's & Don'ts

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  • NO coat check or restroom access (please plan accordingly!)

  • For your safety, bags are subject to search by venue security

  • NO food and drink can be brought into the venue.

  • Please arrive NO earlier than 10 minutes before your scheduled ticket time

  • Bring your mask and be prepared to wear it

  • Please keep all valuables, large bags and other personal belongings at home

  • NO back packs, duffle bags, paints/aerosoles, weapons of any kind, bikes/helmets/skateboards/scooters, chairs, tripods, strollers

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Accesibility

The Unreal Garden venue is ADA compliant and our experience accessible.

  • Walkers, mobility scooters, and other mobility aids are allowed

  • Service animals are allowed. Must be a service animal, we do not recognize ESA (emotional support animals) as service animals.

Is there an age limit for the Unreal Garden?

We do not recommend the HoloLens 2 be used by guests under the age of than 10.

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Ticket Rules

All sales are final. 

Tickets will be coming from the Ticket Fairy platform, so do check your spam if you have not received.

For questions or issues with ticketing, please email help@theunrealgarden.com  

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